A shared inbox where your whole team handles your customers' WhatsApp messages from one place, with templates, labels, automations and AI. It runs on the WhatsApp Business Platform, with your own account and your own number. For SMEs and sole traders in Spain.
When customers write on WhatsApp and there is only one phone, messages get lost: nobody knows who answered what, the history lives on one person's phone and the business grinds to a halt on that person's day off. Our shared inbox gathers all those conversations on one screen, from which several people on your team can reply at the same time, each with their own user and on the same number as always.
On top of that inbox we add automations and AI within the flows you define: automatic replies to the usual questions, classification of incoming enquiries and help drafting the reply. You decide how far automation goes and what always stays in a person's hands.
It is designed for SMEs and sole traders in Spain (shops, clinics, garages, advisory firms, estate agents) that already serve customers on WhatsApp and need to do it as a team and in an organised way.
Your whole team replies from the same WhatsApp number, each person with their own user, with no passing the phone around.
Create and manage your templates for confirmations, notices and follow-ups, and send them without writing them from scratch every time.
Classify each conversation with labels, filter by status and assign who should take care of answering it.
Every conversation is saved and searchable, even when the person looking after the customer changes.
Conversation volume, response times and activity per agent, so you can see how your customer service is really doing.
We connect the inbox to your CRM so every conversation is linked to the right customer record.
Each client connects their own WhatsApp Business account and remains the holder of their number and their account at all times. We only manage it on your instructions: we do not own your number, your conversations or your contacts.
That means if you ever decide to leave, you take your number and your account with you, along with their contacts and history. You are never locked into our platform.
There are two separate items. Meta bills you directly for message usage, charged to the payment method on your own Meta Business account. That charge does not go through us: we do not act as an intermediary and we receive nothing from it.
miaIA.AI only charges you a subscription for the software. We add no margin to the price of messages: there is no per-message markup and no hidden volume fees.
Full details are in our Terms of Service.
The messages and contacts that pass through the platform are used solely to provide the service to you: delivering and displaying your conversations, managing your templates and giving you statistics on your own activity. Nothing else.
They are not used for advertising, they are not sold or passed on to third parties, and each client's data is kept separate: your business's information is never mixed or cross-referenced with anyone else's.
You can read the full details in our Privacy Policy and request deletion of your data via Data Deletion.
Every message in a single inbox: no more "I thought you'd replied to that one".
Your people reply from the same number without sharing anyone's phone or password.
You know how many conversations come in, how long you take to reply and who handles what.
The service is provided by ARCE MARI PABLO (Pablo Arce Marí), trading as miaIA.AI from Paterna (Valencia), Spain; full details are in the Legal Notice. miaIA.AI is not Meta Platforms and does not act on its behalf. WhatsApp and Meta are trademarks of Meta Platforms, Inc.
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Learn more →We'll show you how the shared inbox would look with your number and your team. Free audit, reply within 24 hours.