What we built and what it saves

Maintenance appointments where the technician is already going

Technical service, periodic maintenance, and transport or delivery on set routes · miaIA.AI’s own product: miaruta

Many service companies phone their customers one by one to book the yearly maintenance visit, and routes are put together by hand. A badly placed appointment sends the technician across the area for a single visit. Delivery and transport on fixed routes have the same problem: every stop that doesn’t fit the route costs kilometres.

What we built

• WhatsApp reminder. Every month it goes out on its own, in daily batches, to the customers whose maintenance is due.
• Appointment inside the route. The customer picks with buttons or by typing “Tuesday afternoon”. They are only offered days when the technician already has visits nearby; if two technicians are about equal, the one with less work goes.
• With the tools you already use. The appointment is saved in the CRM (STEL Order is integrated) and in the technician’s calendar, with a reminder the day before. You keep your own WhatsApp Business number.
• Office dashboard. The month’s campaign, the schedule with free slots, and the conversations the assistant hands over to a person.

The assistant follows a script and its own route calculation, so it makes nothing up: anything off-script is passed to you.

See miaruta (in Spanish) →

Care rotas that build themselves and cover absences

Home care agency · in trial with the client’s team

Building the weekly rota by hand, carer by client and visit by visit, takes hours, and every last-minute absence means phoning round one by one to find cover. Meanwhile each change ends up in calls and messages nobody can check afterwards.

What we built

• Rota generated from each client’s plan. Visits are created from what each person needs and the rota is published in one go.
• Carer suggestions. For each visit it proposes the best fit and explains why it ruled the others out; visits left uncovered are flagged.
• Absence log. When someone is off, the app suggests who can cover and you assign it with one click. If a client goes into hospital, their visits are cancelled; whether that visit is charged or paid follows the agency’s policy and is flagged for a person to review.
• Change history. Every change is recorded with its local time and can be exported to CSV.
• Roles and permissions. Everyone sees what applies to them; family members get a read-only view.

It is in trial with the client’s team: here we only describe what already works.

See custom AI software →

Holiday rental quotes and contracts in seconds

Tourist apartment and holiday rental management

Every booking needed a quote, a payment annex and a contract, filled in by hand with details that already lived somewhere else. With several properties it is paperwork that grows with every booking and leaves room for copy-and-paste mistakes.

What we built

• Quote generator. Works out amounts with VAT and commission, builds the payment schedule, and comes out in Spanish or English.
• Contract and annex generator. Fills in the variable fields of the business’s own legal templates with each booking’s details.
• Review before sending. The document goes to the team as a draft and, once approved, is ready for the customer.
• Tracking. Every document has a status: pending, sent, signed.

See the holiday rental software →

One chat to look after every owners’ community

Property and community administration

The office dealt with owners over WhatsApp from a phone and had to open another program to find out which community each one belonged to and what open issues they had. Every enquiry started with looking up data.

What we built

• One chat for the whole team. The office’s WhatsApp connects to a shared chat and keeps working on the phone, coexisting with the WhatsApp Business app.
• Owner record inside the chat. When a conversation opens, the team sees the owner’s community and issues, taken from the office’s management software.
• Labels and folders per community. Each owner carries their community’s label, and the team has one sidebar folder per community.

See WhatsApp customer service →

An assistant that answers with the technical catalogue in front of it

B2B hygiene and cleaning distribution

The sales team spent part of the day answering product questions: references, sizes, formats. The answers sat in PDF catalogues and data sheets that someone had to open and search every time.

What we built

• A website chat trained on the catalogues. It reads the catalogue and data-sheet PDFs and searches by meaning and by item code.
• Answers with backup. It shows the product card and the catalogue page the data comes from, so the customer can check it.
• Handover to a person. If it doesn’t know, or the customer asks, the conversation moves to the team’s support inbox.
• ERP data in the same inbox. A panel inside the chat looks the customer up in Microsoft Business Central without leaving the conversation.

See private ChatGPT (RAG) →

A voice agent that answers the phone and books the appointment

Hair salons and other appointment-based businesses

While the team is with a customer nobody can pick up the phone, and every missed call is an appointment that goes elsewhere. Answering calls also takes time away from whoever has their hands full.

What we built

• Answers every call. A Spanish-speaking voice agent talks to the customer in a natural voice, at any hour.
• Checks availability. It reads the salon’s calendar in its booking software and offers real slots.
• Books and changes appointments. It creates or changes the appointment straight in the calendar, without going through the team.

See AI voice agents →

An AI agent in the CRM that answers and sorts every contact

Clinics and businesses that win customers on social media, using the Kommo CRM

Messages arrive through Instagram, the website or WhatsApp at any hour, and someone has to reply, ask the basics and decide who to see first. Meanwhile, where each contact came from gets lost.

What we built

• Replies on every channel. An AI agent answers Instagram direct messages and comments, in the business’s tone and with its information.
• Answers and gathers details. It handles common questions, helps with bookings and collects the phone number so the team can call during office hours.
• Each contact in its pipeline. The lead enters Kommo with its source (organic or campaign) and moves to the right pipeline, so you can measure which channel brings customers.
• Protects your reputation. If a public comment is a complaint, the agent does not reply: it alerts the team by email and Telegram so a person can handle it.

See how we work with Kommo →